Cancellations should be made within the same day the order was placed, by phone or email info@lilybreezeshop.com. Cancellations require authorization and we reserve the right to charge up to 15% of the value of the canceled merchandise. All orders placed will be shipped within 3-5 business days.
Methods of Payment
- VISA
- MASTERCARD
- DISCOVER
- AMERICAN EXPRESS
- ALL SALES ARE MADE FINAL AFTER PURCHASE
Returns are only accepted if the item is damaged on arrival or the wrong item was sent. Damaged returns will be accepted within 7 business days from the ship date. Damaged returns will be issued a store credit. We do not issue refunds in any case. Every RA will be resolved, case by case. Please note: All returned items MUST be in their original purchase condition; including the original product packaging and labels. In order to submit a new claim please send an email to info@lilybreezeshop.com with the following information:
Company name
- Invoice #
- SKU#
- Quantity
- Reason for return
- Photo of damaged item(s)
Once we received your claim, you will receive a confirmation with a RA (Return Authorization) number. The RA number MUST be written on the original packing before sending the package back. Please allow 10-15 business days for your return to process.
* Returns without an RA# will not be accepted.
Need help?
Contact us at info@lilybreezeshop.com for questions related to refunds and returns.
